Chat Support Specialist Remote Work From Home

Sutherland Breezy; Lowell (MA); Remote; USD 55,104 - 61,992; Full time

Benefits offered by this job

100% Remote Work

401(k) retirement plan with company match

Tuition assistance

Ongoing mentorship and paid training

Career-growth paths

Job summary

A remote-first staffing provider is seeking Chat Support Specialists to assist U.S. customers through live chat without phone calls. Responsibilities include responding to inquiries, providing account support, and ensuring service quality. Candidates require strong typing and communication skills, with the ability to work from a home environment. The role offers full-time hours, requires no prior experience, and provides comprehensive training. Join a supportive team with opportunities for career growth and a positive work culture.

Qualifications

• High-speed internet and remote workspace are required.
• Willingness to learn and follow procedures.
• No experience required; training provided.

Responsibilities

• Respond to customer inquiries via live chat and email.
• Provide accurate account support and updates.
• Escalate issues when needed using internal tools.
• Deliver friendly and professional support.

Skills

Strong English typing skills

Communication skills

Basic computer navigation skills

Job description

Chat Support Specialist - Remote Work From Home

Company: Sutherland Breezy (Remote-First HR & Staffing Provider)

Pay: $40 - $45 per hour + weekly pay + performance bonuses

Location: Remote (USA)

About the Role

We are hiring professional and friendly Chat Support Specialists to remotely assist U.S. customers via online messaging. No phone calls required. You’ll help answer questions, resolve account issues, and provide a positive experience with every interaction.

Key Responsibilities

• Respond to customer inquiries via live chat and email
• Provide accurate account support and updates
• Escalate issues when needed using internal tools
• Maintain service quality and data accuracy
• Deliver friendly, fast, and professional support

Requirements

• Strong English typing and communication skills
• High-speed internet and remote workspace
• Basic computer navigation skills
• Willingness to learn and follow procedures
• No experience required; paid training provided (call center or customer service experience is a plus)

Pay: $40-$45/hr + weekly pay + performance bonuses

Benefits:

• 100% Remote Work; company-provided tools and software
• 401(k) retirement plan with company match
• Tuition assistance and continuing education support
• Ongoing mentorship, paid training, and coaching
• Reward and incentive programs for top performers
• Career-growth path: QA, Trainer, Supervisor roles
• Inclusive culture where your voice matters

Work Hours

Full-time (40-45 hours/week). Multiple shifts available across U.S. time zones (weekend/evening availability is a plus).

Sutherland Breezy is an equal-opportunity employer.