Streaming Support Technician I - Hybrid AV/IT

Pushpay Holdings Limited; Colorado Springs, Allen (CO, TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Hybrid work model

401K match

Paid time off

Paid parental leave

Holiday entitlement

Job summary

Resi Media, LLC, a Pushpay company, is seeking a Resi Support Technician 1 to provide information, technical assistance, and support to customers. This role handles system hardware, software, and network issues, acting as the first point of contact for many customers.

We value proactive problem solving, collaboration with cross-functional teams, and continuous learning in streaming and AV spaces. Hybrid work is available, with in-office days and remote work portions.

Qualifications

• 1 year of support experience with an online customer-facing service product.
• 1 year of experience with professional audio and video equipment and AV production systems.
• Working knowledge of IT, networking, computer hardware and software as they relate to streaming and AV production.
• Ability to work in dynamic, evolving environments and de-escalate customers calmly.

Responsibilities

• Deliver prompt and effective support to customers through ticketing, live chat, phone and email.
• Follow onboarding and daily support processes and contribute to customer success.
• Provide frontline support and incident triage; write detailed bug reports when needed.
• Collaborate with product, hardware, billing, and sales to resolve issues and prevent recurrence.

Skills

Customer support

AV production equipment

Networking basics

IT fundamentals

Bilingual Spanish (preferred)

Job description

Resi Media, LLC, a Pushpay company, is seeking a Resi Support Technician 1 to provide information, technical assistance, and support to customers. This role handles system hardware, software, and network issues, acting as the first point of contact for many customers.

We value proactive problem solving, collaboration with cross-functional teams, and continuous learning in streaming and AV spaces. Hybrid work is available, with in-office days and remote work portions.