Streaming & Internet Tech Support Pro

Glo Fiber; Chillicothe, Northern (OH, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Shift differential

401(k) matching

Health, dental, vision, life insurance

PTO and holidays

Employee discounts

Job summary

Shentel is seeking a Technical Support Representative in the United States to assist customers with Streaming TV and Home Internet questions and troubleshooting. You will diagnose issues, use CRM and ticketing tools, and create detailed tickets for resolution.

Role requires strong communication and problem-solving skills, readiness to work evenings/weekends (2pm–11pm), and a commitment to service excellence with comprehensive benefits including 401(k) and insurance.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1 year of customer service or call center experience.
• Strong verbal and written communication skills.
• Proficient with multiple applications and software.

Responsibilities

• Assist customers with Streaming TV and Home Internet service questions and troubleshooting.
• Diagnose and resolve service-related issues with professionalism and empathy.
• Use phone systems, billing applications, and ticketing tools to manage requests.
• Create detailed support tickets and coordinate resolutions.
• Deliver outstanding customer experiences through every interaction.
• Meet and exceed performance goals, quality standards, and service metrics.
• Collaborate with supervisors and quality teams to improve satisfaction.
• Follow company policies, procedures, and internal controls.
• Represent the Shentel brand with professionalism and service excellence.
• Maintain schedule adherence and reliability as part of a high-performing team.

Skills

Customer service

Communication

Problem solving

Tech-savvy

Multi-tasking

Education

High School Diploma

Tools

CRM software

Ticketing systems

Job description

Shentel is seeking a Technical Support Representative in the United States to assist customers with Streaming TV and Home Internet questions and troubleshooting. You will diagnose issues, use CRM and ticketing tools, and create detailed tickets for resolution.

Role requires strong communication and problem-solving skills, readiness to work evenings/weekends (2pm–11pm), and a commitment to service excellence with comprehensive benefits including 401(k) and insurance.