Remote Sports Streaming Support Specialist

FloSports, Inc.; United States; Remote; USD 40,000 - 48,000; Full time

Benefits offered by this job

Top Workplace acknowledgments

Company events and team-building

Competitive medical/dental/vision

Job summary

FloSports, Inc. is seeking an energetic Customer Support professional to assist subscribers across email, chat, and phone. You will troubleshoot issues, gather details, and guide customers to effective solutions while learning our live and on‑demand streaming platform.

We value teamwork, fast problem solving, and a user‑focused attitude. This remote role requires weekend and extended hours as events dictate, with room to grow as FloSports expands its community and services.

Qualifications

• Experience in HelpDesk or CRM databases.
• 1-2 years’ experience in customer service.
• 1-2 years in call center or phone support positions.
• Ability to adapt quickly in a fast-paced environment.
• Proficient in technical troubleshooting.
• Knowledge of digital streaming services and devices (Apple TV, iTunes, Roku, FireTV).
• Ability to work from home with high-speed internet.
• Excellent written and verbal communication; strong customer relationship skills.

Responsibilities

• Provide quick, confident, and friendly responses to all subscribers via email, chat and phone.
• Ask relevant questions to understand and troubleshoot issues and determine root causes.
• Become an expert on products and services through training and resources.
• Meet agent metrics and contribute to quarterly goals.
• Maintain and update customer accounts, subscriptions, and billing information.
• Serve as the voice of the customer andEscalate outages or streaming quality issues.
• Contribute to the knowledge base and share feedback with the team.
• Collaborate with teammates to achieve goals.
• Participate in team discussions and propose improvements.

Skills

HelpDesk experience

CRM databases

Technical troubleshooting

Digital streaming knowledge

G-Suite proficiency

Customer relationship skills

Tools

CRM tools

G-Suite

Job description

FloSports, Inc. is seeking an energetic Customer Support professional to assist subscribers across email, chat, and phone. You will troubleshoot issues, gather details, and guide customers to effective solutions while learning our live and on‑demand streaming platform.

We value teamwork, fast problem solving, and a user‑focused attitude. This remote role requires weekend and extended hours as events dictate, with room to grow as FloSports expands its community and services.