Streaming Support Specialist for Live Events

PlayOn Sports; Chamblee (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance plans

Dental and vision insurance

Life and disability insurance

Employee Emergency Fund

Company equity (stock options)

Hybrid/flexible work environment

Open PTO policy

401K with company match

Job summary

PlayOn Sports is seeking a Support Specialist to assist schools and fans with streaming our platform. You will manage cases in a queue, document steps, and communicate clearly to resolve issues. This role emphasizes strong customer service, attention to detail, and multi-tasking across varied cases.

You will work in a hybrid environment, supporting live event coverage and collaborating with internal teams to improve stream quality and customer experience.

Qualifications

• 1–3 years in customer support or related roles (preferred).
• Strong customer service mindset with attention to detail.

Responsibilities

• Provide case-based support to schools and fans using the streaming platform.
• Respond to cases via round-robin and monitor queues for additional cases.
• Communicate clearly with customers to understand issues and guide to resolution.
• Document troubleshooting steps and outcomes in the CRM system.
• Collaborate with internal teams to escalate and resolveIssues when needed.

Skills

Communication skills

Problem solving

Multitasking

Customer focus

Tools

CRM software

Case management tools

Job description

PlayOn Sports is seeking a Support Specialist to assist schools and fans with streaming our platform. You will manage cases in a queue, document steps, and communicate clearly to resolve issues. This role emphasizes strong customer service, attention to detail, and multi-tasking across varied cases.

You will work in a hybrid environment, supporting live event coverage and collaborating with internal teams to improve stream quality and customer experience.