Strategy & Client Success Leader

Voya Financial, Inc.; Massachusetts; Remote; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Zusammenfassung

Voya Financial is seeking a role focused on managing key aspects of assigned sponsored plans and serving as the primary contact for clients. You will build and maintain relationships, guide clients through service needs, and collaborate with internal teams to ensure smooth plan administration.

You will contribute to client retention, process improvements, and overall profitability by aligning with sales, recordkeeping, and operations.

Qualifikationen

• High School Diploma or GED.
• ~3+ years of financial services industry experience.
• ~ Customer service experience and skills.
• ~ Bachelor’s degree in Business Administration or equivalent.

Aufgaben

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct contact with plan sponsors, other customers, and internal functional teams, including money in, money out, and technical services.
• Participate in relationship management efforts with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to help ensure plan alignment.
• Contribute to product development and process improvement efforts.

Jobbeschreibung

Voya Financial is seeking a role focused on managing key aspects of assigned sponsored plans and serving as the primary contact for clients. You will build and maintain relationships, guide clients through service needs, and collaborate with internal teams to ensure smooth plan administration.

You will contribute to client retention, process improvements, and overall profitability by aligning with sales, recordkeeping, and operations.