Strategic Client Success Lead

Voya Financial, Inc.; Hartford (CT); Remote; USD 60,000 - 84,000; Full time

Benefits offered by this job

Health, dental, vision and life保险

Retirement plan – employer paid cash

Tuition reimbursement

Paid time off – including holidays

Job summary

Voya Financial, Inc. in Hartford, CT seeks a client services professional to manage primary contacts for sponsored plans and ensure excellent client service.

You will resolve issues, coordinate with sales, recordkeeping and operations, and contribute to process improvements within plan administration. The role requires strong communication, 3+ years in financial services, and a bachelor’s degree in Business Administration or equivalent, with a focus on delivering value to customers and

Qualifications

• High School Diploma or GED
• 3+ years of financial services industry experience.
• Customer service experience and skills.
• Bachelor’s degree in Business Administration or equivalent.

Responsibilities

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct contact with plan sponsors, other customers, and internal functional teams, including money in, money out, and technical services.
• Participate in relationship management efforts with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to help ensure plan alignment.
• Contribute to product development and process improvement efforts.
• Resolve complex customer service and communication issues.

Skills

Customer service experience

Financial services experience

Education

Bachelor’s degree in Business Administration or equivalent

Job description

Voya Financial, Inc. in Hartford, CT seeks a client services professional to manage primary contacts for sponsored plans and ensure excellent client service.

You will resolve issues, coordinate with sales, recordkeeping and operations, and contribute to process improvements within plan administration. The role requires strong communication, 3+ years in financial services, and a bachelor’s degree in Business Administration or equivalent, with a focus on delivering value to customers and