Strategic Client Relations & Growth Manager

Voya Financial, Inc.; Saint Paul (MN); On-site; USD 63,000 - 106,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a role focused on new business implementation, asset retention, and client satisfaction across an assigned book of business.

You will maintain relationships with clients, brokers, and TPAs, work with plan sponsors on education campaigns, and support sales with expert insights on service models and installation processes. This position emphasizes strong client partnership, disciplined service delivery, and leveraging automation/AI tools to reduce friction in client

Qualifications

• Minimum 4 years of experience in the financial services industry or 2 years in the defined contribution marketplace.
• FINRA Series 6 or 7 and Series 63 required within 90 days.
• State insurance license.
• Strong analytical, organizational, and time management skills.
• Ability to travel frequently.
• High School Diploma or GED required; bachelor’s degree preferred.

Responsibilities

• Maintain and strengthen relationships with key clients, distribution partners, and TPAs.
• Develop business plans that identify key clients and define action steps to manage those relationships.
• Consult with clients and brokers on investment topics, including performance, diversification, investment style, and suitability.
• Partner with plan sponsors to design participant education campaigns to increase participation and contribution rates.
• Support sales representatives with presentations and serve as a subject matter expert on topics such as the Voya Service Model, installation process, ongoing service, and procedures.
• Introduce and support new product and service initiatives.

Skills

Strong analytical skills

Organizational skills

Time management

Travel frequently

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

Voya Financial, Inc. is seeking a role focused on new business implementation, asset retention, and client satisfaction across an assigned book of business.

You will maintain relationships with clients, brokers, and TPAs, work with plan sponsors on education campaigns, and support sales with expert insights on service models and installation processes. This position emphasizes strong client partnership, disciplined service delivery, and leveraging automation/AI tools to reduce friction in client