Strategy & Client Relations Lead

Voya Financial, Inc.; Connecticut; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Paid time off

Diversity Celebration Day

Job summary

Voya Financial, Inc. is seeking a customer-focused professional to manage key aspects of assigned sponsored plans and to build strong relationships with existing clients.

You will serve as the primary contact, guiding clients through service and communication needs while collaborating with internal teams to support plan administration and profitability. You will contribute to client retention and process improvements, work with sales, recordkeeping, and operations, and help ensure plan alignment

Qualifications

• 3+ years of financial services industry experience
• Customer service experience and skills
• Bachelor’s degree in Business Administration or equivalent

Responsibilities

• Serve as the primary contact for assigned sponsored plans and manage client relationships.
• Resolve service and communication issues through direct contact with plan sponsors, customers, and internal teams.
• Partner with sales, recordkeeping, and operations to ensure plan alignment and successful administration.
• Contribute to product development and process improvements; support client retention and profitability.

Skills

Customer service

Relationship management

Problem solving

Communication

Education

High School Diploma or GED

Bachelor’s degree in Business Administration or equivalent

Job description

Voya Financial, Inc. is seeking a customer-focused professional to manage key aspects of assigned sponsored plans and to build strong relationships with existing clients.

You will serve as the primary contact, guiding clients through service and communication needs while collaborating with internal teams to support plan administration and profitability. You will contribute to client retention and process improvements, work with sales, recordkeeping, and operations, and help ensure plan alignment