Strategic Vendor Success Lead

Amazon; Arlington (VA); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager to own strategic vendor relationships and drive data-driven plans that deliver ROI. You will collaborate across teams to clear blockers, optimize processes, and mentor peers in a fast-paced environment.

The role requires managing senior stakeholder relationships, strong data analysis, and proven project management skills to support vendor growth and customer satisfaction in a dynamic retail ecosystem.

Qualifications

• Bachelor's degree or equivalent.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or Buying, Planning, or Merchandising.
• Data analysis experience including manipulating large datasets from complex systems and interpreting results.
• Proficient in Microsoft Excel.
• Experience managing relationships with senior stakeholders.
• Demonstrated ability to deliver independently in environments with some ambiguity.
• Excellent professional written and verbal communication skills.
• Time Management.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
• Collaborate effectively across teams to deliver for vendors - influencing internal and external stakeholders, processes, and priorities
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
• Optimize cross-team processes that improve project efficiency and team delivery
• Lead promotional planning and catalog optimization initiatives
• Begin mentoring peers and contributing to team development

Skills

Project management

Data analysis

Time management

Communication

Stakeholder management

Independent problem-solving

Education

Bachelor's degree or equivalent

Advanced degree or certifications

Tools

Microsoft Excel

Tableau

Job description

Amazon is seeking a Senior Customer Success Manager to own strategic vendor relationships and drive data-driven plans that deliver ROI. You will collaborate across teams to clear blockers, optimize processes, and mentor peers in a fast-paced environment.

The role requires managing senior stakeholder relationships, strong data analysis, and proven project management skills to support vendor growth and customer satisfaction in a dynamic retail ecosystem.