Senior Vendor Success Manager - Retail Consumables

Amazon; Austin (TX); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC seeks a Senior Customer Success Manager to drive vendor growth and optimize the customer experience on Amazon's marketplace. You will create and execute strategic business plans with key vendors, analyze data for insights, and coordinate with internal teams across promotions, catalog, and operations to deliver measurable results.

You will lead cross-functional initiatives, manage multiple projects, and ensure exceptional operational standards while shaping the future of

Qualifications

• Bachelor's degree or equivalent.
• 4+ years of vendor or client facing experience in Account Management, Vendor Management or related fields.
• Advanced Excel skills.
• Experience managing multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience.
• Analyze data trends to identify opportunities and provide actionable recommendations.
• Lead promotional planning and execution while ensuring catalog optimization.
• Build collaborative relationships with internal teams and vendor partners.
• Manage multiple projects while maintaining high operational standards.

Skills

Project management

Data analysis

Communication skills

Time management

Vendor management

Account management

Education

Bachelor's degree or equivalent

Tools

Excel (advanced)

Tableau

Salesforce

Job description

Amazon.com Services LLC seeks a Senior Customer Success Manager to drive vendor growth and optimize the customer experience on Amazon's marketplace. You will create and execute strategic business plans with key vendors, analyze data for insights, and coordinate with internal teams across promotions, catalog, and operations to deliver measurable results.

You will lead cross-functional initiatives, manage multiple projects, and ensure exceptional operational standards while shaping the future of