Senior Vendor Success Manager - Growth & Partnerships

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

RSUs (restricted stock units)

401(k) matching

Paid time off

Job summary

Amazon in Seattle, WA is seeking a Senior Customer Success Manager for Home & Lifestyle—Toys & Entertainment to own strategic vendor relationships, craft data‑driven plans, and drive ROI across cross‑functional teams, helping vendors grow their business on Amazon.

You will mentor teammates, influence decision making at senior levels, optimize processes, and advocate for vendor needs, delivering measurable outcomes and a best‑in‑class customer experience for Amazon’s customers.

Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment.
• Bachelor's degree required.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management or related fields.
• Data analysis experience including manipulating large datasets and interpreting results.
• Proficient in Microsoft Excel.
• Experience in relationship management.
• Excellent written and verbal communication skills.
• Time management.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience.
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately.
• Collaborate across teams to deliver for vendors—influencing internal and external stakeholders, processes, and priorities.
• Organize, analyze, and surface vendor/customer feedback to ensure Voice of the Customer informs Amazon decisions.
• Optimize cross-team processes that improve project efficiency and delivery.
• Lead promotional planning and catalog optimization initiatives.
• Begin mentoring peers and contributing to team development.

Skills

Project management

Relationship management

Data analysis

Excel

Written & verbal communication

Time management

Education

Bachelor's degree

Tools

Tableau

Salesforce

Job description

Amazon in Seattle, WA is seeking a Senior Customer Success Manager for Home & Lifestyle—Toys & Entertainment to own strategic vendor relationships, craft data‑driven plans, and drive ROI across cross‑functional teams, helping vendors grow their business on Amazon.

You will mentor teammates, influence decision making at senior levels, optimize processes, and advocate for vendor needs, delivering measurable outcomes and a best‑in‑class customer experience for Amazon’s customers.