Senior Vendor Growth & Success Manager

Amazon; Santa Monica (CA); On-site; USD 80,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager in the United States, based in one of our approved corporate offices including Santa Monica, CA. You will independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results.

The role focuses on driving vendor satisfaction, mentoring teammates, and influencing country-level performance while navigating ambiguity to optimize processes and vendor

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning or Merchandising.
• Experience with data analysis and manipulating large datasets.
• Proficiency in Microsoft Excel and ability to work with senior stakeholders.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience.
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately.
• Collaborate across teams to deliver for vendors - influencing internal and external stakeholders, processes, and priorities.
• Organize, analyze, and surface vendor/customer feedback to ensure Voice of the Customer informs Amazon decisions.
• Optimize cross-team processes that improve project efficiency and team delivery.
• Lead promotional planning and catalog optimization initiatives.
• Begin mentoring peers and contributing to team development.

Skills

Project management

Data analysis

Excel

Stakeholder management

Communication

Time management

Education

Bachelor's degree or equivalent

Tools

Tableau

OBIEE

Business Objects

Cognos

MicroStrategy

Job description

Amazon is seeking a Senior Customer Success Manager in the United States, based in one of our approved corporate offices including Santa Monica, CA. You will independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results.

The role focuses on driving vendor satisfaction, mentoring teammates, and influencing country-level performance while navigating ambiguity to optimize processes and vendor