Strategic Vendor Growth & Success Manager

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager to manage strategic vendor relationships in Seattle, WA. You will develop data-driven plans driving ROI and collaborate across teams to remove blockers and deliver measurable results.

In this role, you will mentor peers, lead promotional planning, and optimize catalog strategies while ensuring Voice of the Customer informs decisions across the organization.

Qualifications

• Bachelor's degree or equivalent.
• 4+ years vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning or Merchandising.
• Data analysis experience including manipulating large datasets and interpreting results.
• Proficient in Excel and BI tools for data manipulation and interpretation.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience.
• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately.
• Collaborate across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities.
• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer.
• Optimize cross-team processes that improve project efficiency and team delivery.
• Lead promotional planning and catalog optimization initiatives.
• Begin mentoring peers and contributing to team development.

Skills

Data analysis

Excel

BI tools

Stakeholder management

Communication

Education

Bachelor's degree or equivalent

Advanced degree or certifications

Tools

BI tools

Amazon tools and systems

Job description

Amazon is seeking a Senior Customer Success Manager to manage strategic vendor relationships in Seattle, WA. You will develop data-driven plans driving ROI and collaborate across teams to remove blockers and deliver measurable results.

In this role, you will mentor peers, lead promotional planning, and optimize catalog strategies while ensuring Voice of the Customer informs decisions across the organization.