Strategic Vendor Success Manager — Growth & ROI

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Seattle is seeking a Senior Customer Success Manager to own strategic vendor relationships and drive ROI through data-driven plans.

You will collaborate across teams, mentor teammates, and champion Voice of the Customer to improve vendor satisfaction and delivery for Amazon's retail platform.

This role demands analytical thinking, cross-functional influence, and navigating ambiguity while shaping long-term vendor success.

Qualifications

• Strong project management skills and ability to thrive in a fast-paced environment.
• Ability to prioritize and manage time in dynamic environments.
• Bachelor's degree.
• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning, Merchandising, or similar.
• Demonstrated analytical and problem-solving capabilities.
• Proficient in Microsoft Excel for data manipulation and interpretation.

Responsibilities

• Manage strategic vendor relationships and develop long-term data-driven business plans driving adoption and ROI.
• Provide actionable recommendations to vendors to drive measurable ROI and clear blockers.
• Collaborate across teams to deliver for vendors—aligning internal and external stakeholders, processes, and priorities.
• Organize and surface vendor feedback through the Voice of the Customer to inform decisions.
• Optimize cross-team processes to improve project efficiency and team delivery.
• Lead promotional planning and catalog optimization initiatives.
• Mentor peers and contribute to team development.

Skills

Project management

Time management

Analytics

Microsoft Excel

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Amazon.com Services LLC in Seattle is seeking a Senior Customer Success Manager to own strategic vendor relationships and drive ROI through data-driven plans.

You will collaborate across teams, mentor teammates, and champion Voice of the Customer to improve vendor satisfaction and delivery for Amazon's retail platform.

This role demands analytical thinking, cross-functional influence, and navigating ambiguity while shaping long-term vendor success.