Strategic Vendor Growth & Success Manager

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon seeks a Senior Customer Success Manager to independently manage strategic vendor relationships on Amazon's retail platform in Seattle, WA. You will develop data-driven plans, drive ROI, and collaborate across teams to remove blockers and deliver results.

You will own outcomes affecting multiple teams, navigate ambiguity, and mentor teammates while focusing on vendor satisfaction and growth.

Qualifications

• Bachelor's degree or equivalent required.
• 4+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning, or Merchandising.
• Data analysis experience with large datasets from complex systems.
• Proficiency in Excel and BI tools for data manipulation and interpretation.
• Experience managing relationships with senior stakeholders.
• Ability to deliver independently in ambiguous environments.
• Excellent professional written and verbal communication skills.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans driving adoption and ROI.
• Provide actionable recommendations to vendors to drive ROI, clearing blockers.
• Collaborate across teams to deliver for vendors—aligning stakeholders and processes.
• Organize and surface vendor feedback to inform decisions and Voice of the Customer.
• Optimize cross-team processes to improve efficiency and delivery.
• Lead promotional planning and catalog optimization initiatives.
• Mentor peers and contribute to team development.

Skills

Data analysis

Excel/BI tools

Stakeholder management

Independent problem solving

Written and verbal communication

Education

Bachelor's degree

Tools

Excel

BI tools

Job description

Amazon seeks a Senior Customer Success Manager to independently manage strategic vendor relationships on Amazon's retail platform in Seattle, WA. You will develop data-driven plans, drive ROI, and collaborate across teams to remove blockers and deliver results.

You will own outcomes affecting multiple teams, navigate ambiguity, and mentor teammates while focusing on vendor satisfaction and growth.