Senior Vendor Success Manager – Growth & ROI

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon in Seattle is seeking a Senior Customer Success Manager to independently manage strategic vendor relationships and develop data-driven plans that drive ROI and vendor satisfaction. You will collaborate across teams, clear blockers, and influence leadership to improve delivery for vendors and customers.

Responsibilities include strategic planning, cross-functional collaboration, and mentoring teammates as part of building sustainable partnerships on Amazon’s platform.

Qualifications

• Experience with strong project management skills in a fast-paced environment.
• Experience managing multiple projects and prioritizing effectively.
• Experience influencing senior level stakeholders.
• Bachelor's degree required; advanced degree/certifications a plus.
• Proficiency with Excel and BI tools to analyze large datasets.
• Ability to deliver independently in ambiguous situations.
• Excellent professional written and verbal communication skills.

Responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven plans.
• Provide actionable recommendations to drive ROI and clear blockers.
• Collaborate across teams to deliver for vendors and customers.
• Organize and surface feedback to influence leadership decisions.
• Lead promotional planning and catalog optimization initiatives.
• Mentor peers and contribute to team development.

Skills

Project management

Multi-project prioritization

Stakeholder influence

Excel

BI tools

Written and verbal communication

Independent problem solving

Education

Bachelor's degree

Advanced degree / certifications

Tools

Excel

BI tools

Job description

Amazon in Seattle is seeking a Senior Customer Success Manager to independently manage strategic vendor relationships and develop data-driven plans that drive ROI and vendor satisfaction. You will collaborate across teams, clear blockers, and influence leadership to improve delivery for vendors and customers.

Responsibilities include strategic planning, cross-functional collaboration, and mentoring teammates as part of building sustainable partnerships on Amazon’s platform.