Strategic Technical Success Manager, Enterprise

United States Digital Space LLC; Arlington (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Technical Success Manager, Emerging Enterprise, to drive deployment, adoption, and value realization across a diverse client portfolio. You will own presales through renewal, aligning data foundations, taxonomy, instrumentation patterns, and AI agent workflows.

The role demands strong business acumen, technical fluency, and disciplined program management as you partner with Account Executives to strengthen renewals and expansions, deliver

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
• 3+ years leading enterprise software deployments focusing on change management and data governance
• 2+ years managing a portfolio of 8-10 Strategic accounts
• Experience co-owning renewals and contributing to expansion pipeline with sales
• Experience training or enabling non-technical teams to become data-sufficient
• Excellent communication skills across stakeholders from data engineers to C-level
• Expert-level project management skills in a fast-paced environment
• Nice to have: experience with digital analytics, product analytics, or related data/experimentation platforms
• Nice to have: background in consulting, solutions delivery, or implementation
• Experience using the company as a practitioner

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 40-50 accounts from presales through renewal
• Lead deployment planning and implementation: scoping, kickoff, use-case alignment, delivery coordination, and reporting
• Track and manage risks and issues across deployments to prevent timeline impact
• Monitor portfolio health with AI-augmented signals, drive adoption and renewals
• Drive product adoption via live sessions, identify new use cases, showcase platform capabilities
• Develop and maintain success plans tied to customer goals and renewal milestones
• Build and deliver executive business reviews linking usage to measurable impact
• Partner with Account Executives on renewals and expansion, coach champions
• Serve as voice of the customer to influence product direction
• Continuous improvement: develop playbooks and share best practices across the team

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes

Prescriptive Guidance

Diagnostic Thinking

Curiosity

AI Innovation

Job description

United States Digital Space LLC is seeking a Senior Technical Success Manager, Emerging Enterprise, to drive deployment, adoption, and value realization across a diverse client portfolio. You will own presales through renewal, aligning data foundations, taxonomy, instrumentation patterns, and AI agent workflows.

The role demands strong business acumen, technical fluency, and disciplined program management as you partner with Account Executives to strengthen renewals and expansions, deliver