Enterprise Customer Success Strategist

Okta; Town of Boston (NY); Sur place; USD 151 000 - 208 000; Plein temps

Résumé du poste

United States Digital Space LLC is seeking a Sr. Customer Success Manager to support Enterprise customers, align business objectives, and drive measurable value. You will act as a trusted advisor, coordinating with cross-functional teams to deliver outcomes and expand relationships.

The role emphasizes strategic guidance, executive communication, and driving retention and renewal opportunities while navigating upsell potential across large enterprises.

Qualifications

• 5+ years of experience in a customer success, account management, or consulting role with large, complex enterprises (preferably SaaS-based technical enterprise product).
• Proven track record delivering exceptional customer experience and scalable outcomes.
• Strong relationship management and executive stakeholder development.

Responsabilités

• Develop and nurture strong C-Level relationships to understand business goals and ensure retention and ROI.
• Design and execute proactive success plans and SBRS with clear KPIs and timelines.
• Coordinate with Sales, Support, Engineering, and Product to resolve escalations and drive coordinated success motions.
• Capture and surface customer feedback to drive continuous improvement and product evolution.
• Identify new products/features to help customers adopt capabilities and realize value.
• Identify renewal risks and collaborate to remediate, ensure renewals, and spot expansion opportunities.

Connaissances

Customer success

Enterprise SaaS

Stakeholder management

Executive communication

Description du poste

United States Digital Space LLC is seeking a Sr. Customer Success Manager to support Enterprise customers, align business objectives, and drive measurable value. You will act as a trusted advisor, coordinating with cross-functional teams to deliver outcomes and expand relationships.

The role emphasizes strategic guidance, executive communication, and driving retention and renewal opportunities while navigating upsell potential across large enterprises.