Senior Technical Success Manager — Emerging Enterprise

Amplitude

United States

Remote

USD 120,000 - 170,000

Full time

2 days ago

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Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a portfolio of 30-40 accounts—from presales through renewal—and to coordinate with cross-functional teams to align use cases and outcomes.

You will monitor portfolio health using AI-augmented signals, drive renewals, expand stakeholder engagement, and deliver executive reviews that connect customer goals with platform capabilities in a scalable, enterprise

Responsibilities

Own customer deployment, adoption, and outcomes for a portfolio of 30-40 accounts, from presales through renewal
Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g.: managing internal and partner teams), project reporting
Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
Build and deliver executive business reviews that connect