Senior Technical Success Manager, Enterprise

Amplitude; Virginia; On-site; USD 151,000 - 252,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) matching

Flexible time off

Wellness stipends

Parental benefits

Mental health support

ESPP

Job summary

Amplitude is looking for a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization for a portfolio of 40–50 enterprise accounts from presales through renewal. You will lead deployment planning, manage risks, and drive product adoption with live sessions and executive reviews that tie usage to measurable business impact.

Collaborate with Account Executives on renewals and expansion to scale customer success.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments where change management and foundational data governance were core priorities.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence everyone from a data engineer to a C-level executive.
• Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 40-50 accounts from presales through renewal.
• Lead deployment planning and implementation across your book, including scoping, kickoff meetings, and coordination of delivery.
• Track and manage risks and issues across active deployments, driving resolution.
• Monitor portfolio health and engage proactively to accelerate adoption and renewals.
• Drive product adoption by running live sessions and identifying new use cases to expand value.

Skills

Customer Success

Technical Account Management

Enterprise deployments

Portfolio management

Renewals collaboration

Tools

CRM (Salesforce)

Project management tools

Job description

Amplitude is looking for a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization for a portfolio of 40–50 enterprise accounts from presales through renewal. You will lead deployment planning, manage risks, and drive product adoption with live sessions and executive reviews that tie usage to measurable business impact.

Collaborate with Account Executives on renewals and expansion to scale customer success.