Strategic Technical Success Manager

United States Digital Space LLC; Los Angeles (CA, WA); On-site; USD 140,000 - 190,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Technical Success Manager, Strategic to lead deployment, adoption, and value realization across our AI analytics platform. You will manage a portfolio of strategic customers, coordinate cross-functional delivery, and drive renewals and expansions.

You will partner with Account Executives, deliver executive reviews, and champion customer outcomes from onboarding to renewal while shaping product feedback for scalable success.

Qualifications

• 6+ years in Customer Success, Technical Account Management, or similar client-facing role in B2B SaaS.
• 3+ years leading enterprise software deployments with data governance and change management.
• 2+ years managing a portfolio of 8-10 strategic accounts.
• Experience co-owning renewals and contributing to expansion with a sales counterpart.
• Excellent communication skills across technical and executive audiences.

Responsibilities

• Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts.
• Lead deployment planning and execution across your book with scoping, kickoff meetings, and delivery coordination.
• Track risks and issues and drive timely resolution.
• Monitor portfolio health using AI-augmented signals to accelerate adoption and renewals.
• Run live sessions to showcase new capabilities and identify expansion opportunities.
• Develop success plans from onboarding through renewal and track milestones.
• Deliver executive business reviews linking usage to measurable impact.
• Partner with Account Executives on renewals and expansions.
• Represent the voice of the customer to influence product roadmap.
• Create repeatable playbooks and share best practices.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes Across Portfolio

Prescriptive Customer Guidance

Diagnostic Thinking

Curiosity and Self-Sufficiency

AI Innovation

Job description

United States Digital Space LLC is seeking a Senior Technical Success Manager, Strategic to lead deployment, adoption, and value realization across our AI analytics platform. You will manage a portfolio of strategic customers, coordinate cross-functional delivery, and drive renewals and expansions.

You will partner with Account Executives, deliver executive reviews, and champion customer outcomes from onboarding to renewal while shaping product feedback for scalable success.