Strategic Technical Success Manager, AI-Driven Platform

Port.io; Austin (TX); Hybrid; USD 100,000 - 120,000; Full time

Job summary

A leading technology firm in Austin is seeking a Technical Customer Success Manager to enhance customer engagement with their Agentic Engineering Platform. Candidates should have over 5 years of experience in technical account management, with a solid understanding of DevOps and cloud technologies. This pivotal role involves developing strategies to ensure customer satisfaction and explore account growth opportunities while advocating for customer needs. If you excel in a hybrid environment and are passionate about technology, this role is for you.

Qualifications

• 5+ years of experience in a technical, customer-facing role.
• Strong technical background in DevOps and cloud-native environments.
• Ability to guide customers through AI-assisted engineering workflows.

Responsibilities

• Serve as the primary point of contact for customers.
• Develop tailored success strategies for customer onboarding and adoption.
• Oversee technical health of customer accounts to ensure long-term success.

Skills

Technical account management

DevOps knowledge

Problem-solving

Communication

Collaboration

Tools

Kubernetes

CI/CD

Cloud providers

Job description

A leading technology firm in Austin is seeking a Technical Customer Success Manager to enhance customer engagement with their Agentic Engineering Platform. Candidates should have over 5 years of experience in technical account management, with a solid understanding of DevOps and cloud technologies. This pivotal role involves developing strategies to ensure customer satisfaction and explore account growth opportunities while advocating for customer needs. If you excel in a hybrid environment and are passionate about technology, this role is for you.