Strategic Customer Success Leader — Tech Accounts

MongoDB; Austin (TX); Hybrid; USD 87,000 - 172,000; Full time

Benefits offered by this job

Equity

Flexible paid time off

Fully-paid parental leave

Job summary

A leading technology company is looking for an experienced Customer Success Manager based in Austin, TX. This role involves working closely with customers, providing strategic guidance, advocating for their success, and serving as a link between technical teams and clients. The ideal candidate has a strong technical background, at least 7 years in customer-focused roles, and an entrepreneurial mindset to build new processes. The position offers a hybrid working model and competitive salary ranging from $87,000 to $172,000.

Qualifications

• 7+ years of experience in a customer-centric role.
• Passionate about advocating for customers.
• Ability to act autonomously and make key decisions.

Responsibilities

• Provide strategic guidance to customers regarding MongoDB best practices.
• Collect feedback to inform internal teams.
• Act as a link between customers and product engineering.

Skills

Customer Success

Account Management

Technical Aptitude

Entrepreneurial Mindset

Collaboration

Job description

A leading technology company is looking for an experienced Customer Success Manager based in Austin, TX. This role involves working closely with customers, providing strategic guidance, advocating for their success, and serving as a link between technical teams and clients. The ideal candidate has a strong technical background, at least 7 years in customer-focused roles, and an entrepreneurial mindset to build new processes. The position offers a hybrid working model and competitive salary ranging from $87,000 to $172,000.