Strategic Customer Success Manager, Trust Platform (Hybrid)

Checkr, Inc.; San Francisco (CA); Hybrid; USD 169,000 - 199,000; Full time

Benefits offered by this job

Lunch five times a week

Commuter stipend

Abundance of snacks and beverages

Job summary

A leading technology firm in San Francisco is seeking a Customer Success Manager to oversee strategic accounts and drive customer engagement. This role requires 6-10+ years of experience in Customer Success or Strategic Account Management, focusing on driving customer adoption and growth through technical fluency and strong relationship-building skills. The position involves working closely with high-impact customers, utilizing AI tools to enhance customer workflows, and ensuring meaningful production usage. The company offers a hybrid work model with competitive pay and office perks.

Qualifications

• 6-10+ years in Customer Success, Strategic Account Management or a hybrid role.
• Experience owning enterprise or high-growth accounts with meaningful revenue.
• Comfort navigating executive stakeholders and technical teams.

Responsibilities

• Serve as the primary post-sale owner for high-impact customers.
• Drive executive-level alignment on business goals.
• Ensure deployments move to meaningful production usage quickly.

Skills

Customer Success

Account Management

Technical Fluency

B2B SaaS Experience

AI Integration

Tools

Zendesk

Salesforce

Google Apps

Looker

Job description

A leading technology firm in San Francisco is seeking a Customer Success Manager to oversee strategic accounts and drive customer engagement. This role requires 6-10+ years of experience in Customer Success or Strategic Account Management, focusing on driving customer adoption and growth through technical fluency and strong relationship-building skills. The position involves working closely with high-impact customers, utilizing AI tools to enhance customer workflows, and ensuring meaningful production usage. The company offers a hybrid work model with competitive pay and office perks.