Solutions Architect - AI Implementations & Customer Success

HyperScience; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading software enterprise is seeking a Solutions Architect for customer success in Austin, TX. This role engages deeply with technical consulting, implementation, and ongoing account management. Responsibilities include leading onboarding, guiding configuration, and being the primary technical advisor for customer accounts, focusing on smooth deployments. Candidates should have 5+ years of experience in similar roles. The company offers a hybrid work model, involving travel as necessary for customer projects.

Qualifications

• 5+ years in a Technical Account Manager, Implementation Consultant, Solutions Engineer, or Customer Success Engineer role.
• Strong experience with complex technical products.
• Deep understanding of system integrations, APIs, and security.

Responsibilities

• Lead technical onboarding and deployment for customers.
• Guide customers through configuration and integrations.
• Serve as the primary technical point of contact for assigned accounts.

Skills

Technical Account Management

Problem-Solving

Effective Communication

Project Management

Tools

Kubernetes

Docker

Python

Job description

A leading software enterprise is seeking a Solutions Architect for customer success in Austin, TX. This role engages deeply with technical consulting, implementation, and ongoing account management. Responsibilities include leading onboarding, guiding configuration, and being the primary technical advisor for customer accounts, focusing on smooth deployments. Candidates should have 5+ years of experience in similar roles. The company offers a hybrid work model, involving travel as necessary for customer projects.