Senior AI Customer Success Engineer

Level AI

Northern (KY)

On-site

USD 120,000 - 170,000

Full time

4 days ago

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Job summary

Level AI is seeking an experienced Technical Account/Customer Success Engineer to serve as the primary technical contact for enterprise customers. You will translate business goals into actionable AI-driven solutions and guide adoption of our AI-native platform.

Collaborate with engineering and product teams to relay feedback, troubleshoot issues, and drive value realization. You will build strong relationships with stakeholders, ensure security compliance, and support long-term customer success

Qualifications

4+ years in a Technical Account/Customer Success role in Enterprise SaaS or AI.
Strong understanding of AI, NLP, and cloud SaaS solutions.
Excellent communication and stakeholder management skills.
Ability to troubleshoot and partner with engineering/product teams.
Experience managing enterprise accounts and driving adoption.
Strong drive, problem-solving, and teamwork.

Responsibilities

Serve as the primary technical point of contact for enterprise customers.
Understand goals and requirements, guiding AI-driven solutions.
Collaborate with engineering and product to relay feedback and influence roadmaps.
Troubleshoot issues and improve platform performance and UX.
Conduct business reviews and drive value realization.
Develop relationships with key stakeholders for long-term retention.
Comply with security, privacy, data protection policies.
Report security incidents or policy violations promptly.