Enterprise CSM - AI Transformation & Growth Leader

Leena AI; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Meaningful equity

Opportunities for rapid career growth

Job summary

A leading AI-powered enterprise automation platform is seeking a Senior Customer Success Manager to oversee strategic relationships with large customers. This role involves guiding clients through AI adoption, maximizing automation ROI, and ensuring successful implementation of AI workflows. Candidates should have over 5 years of experience in customer success or account management, ideally within a SaaS environment. Join a dynamic and innovative team to influence how top global corporations transform their employee experiences.

Qualifications

• 5+ years in Customer Success, Account Management, Consulting, or Program Delivery for enterprise SaaS.
• Experience working with large global enterprises across HR, ITSM, or employee experience platforms.
• Ability to interpret customer data and automation metrics.

Responsibilities

• Own a portfolio of strategic enterprise accounts, acting as the primary executive-level contact.
• Build and execute strategic success plans that tie Leena AI capabilities to measurable customer outcomes.
• Partner with Implementation, Product, and Engineering to ensure successful onboarding.

Skills

Customer Success

Account Management

Consulting

Program Delivery

AI-powered automation

Problem-solving

Tools

ServiceNow

Jira

Freshservice

Workday

SuccessFactors

Oracle

Job description

A leading AI-powered enterprise automation platform is seeking a Senior Customer Success Manager to oversee strategic relationships with large customers. This role involves guiding clients through AI adoption, maximizing automation ROI, and ensuring successful implementation of AI workflows. Candidates should have over 5 years of experience in customer success or account management, ideally within a SaaS environment. Join a dynamic and innovative team to influence how top global corporations transform their employee experiences.