Customer Success Manager

FPSG; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

FPSG is seeking a Customer Success Manager in Austin, TX with a hybrid work model. You will own onboarding, adoption, renewals and expansion, managing a portfolio of B2B SaaS accounts and building strong relationships with executives.

You will drive product adoption, run success reviews, identify renewal opportunities and collaborate with Sales and Product to represent customer feedback, helping scale CS processes and playbooks.

Qualifications

• 2–5 years in Customer Success, Account Management or TAM.
• Experience managing a book of B2B SaaS accounts.
• Strong communication and organisational skills.
• Commercially minded with renewals/expansion experience.
• Familiar with technical or AI-driven products.

Responsibilities

• Own onboarding, adoption, renewals and expansion.
• Manage a book of B2B SaaS accounts.
• Build relationships with key stakeholders and executives.
• Drive product adoption and customer outcomes.
• Run account reviews and success planning.
• Identify renewal and expansion opportunities.
• Work with Sales and Product to represent customer feedback.
• Help build CS processes and playbooks.

Skills

Communication skills

Organisational skills

Commercial mindset

Customer-facing

Job description

Customer Success Manager | Austin, TX | Hybrid

A fast-growing AI SaaS B2B company is looking for a Customer Success Manager to join its growing Austin team.

This is a great opportunity for a CSM who wants to own a portfolio of B2B customers while helping shape the Customer Success function.

The Role

• Own customer onboarding, adoption, renewals and expansion
• Manage a book of B2B SaaS accounts
• Build strong relationships with key stakeholders and executives
• Drive product adoption and customer outcomes
• Run account reviews and success planning
• Identify renewal and expansion opportunities
• Work closely with Sales and Product to represent customer feedback
• Help build CS processes and playbooks

About You

• 2-5 years' experience in Customer Success, Account Management or Technical Account Management
• B2B SaaS experience
• Experience managing a book of accounts
• Strong communication and organisational skills
• Commercially minded with experience around renewals/expansion
• Comfortable working with technical or AI-driven products

Bonus: Experience within manufacturing, industrial technology, AI or workflow-driven SaaS.