Senior Technical Customer Manager - Healthcare (Hybrid)

Qualtrics; Provo (UT); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness

Professional Growth & Mentorship

Paid Time Off & Holidays

401(k) Retirement Plan

Job summary

Qualtrics is seeking a Principal Technical Customer Manager for Healthcare to lead design, delivery, and outcomes of customer programs from onboarding to value realization. You will act as the technology trusted advisor, partnering with customers across their lifecycle to maximize impact and adoption of the platform.

You will drive renewals, expansion, and portfolio performance, coordinating with cross-functional teams to deliver measurable value and Net ARR growth across enterprise accounts.

Qualifications

• 3+ years of experience leading large, complex customer programs.
• Strong technical aptitude with the ability to learn the Qualtrics platform.
• Consulting and program management skills, with ability to manage multiple projects.
• Proven customer engagement and stakeholder influence with senior executives.
• Industry experience in experience management or related sectors.
• Entrepreneurial spirit, adaptable, and comfortable with ambiguity.
• Education: Bachelor's degree in science, technology, engineering or business.
• Willingness to travel up to 25%.

Responsibilities

• Portfolio Leadership: own a portfolio of accounts and act as primary technology advisor.
• Monitor portfolio health and drive growth and value realization.
• Define strategy to retain, mature and expand customer accounts.
• Lead project implementations with cross-functional teams.
• Conduct risk planning and quality management.
• Collaborate with internal teams to support customer experience.

Skills

Technical aptitude

Program management

Customer engagement

Stakeholder influence

Industry experience

Entrepreneurial spirit

Education

Bachelor's degree

Job description

Qualtrics is seeking a Principal Technical Customer Manager for Healthcare to lead design, delivery, and outcomes of customer programs from onboarding to value realization. You will act as the technology trusted advisor, partnering with customers across their lifecycle to maximize impact and adoption of the platform.

You will drive renewals, expansion, and portfolio performance, coordinating with cross-functional teams to deliver measurable value and Net ARR growth across enterprise accounts.