Public Sector Tech Customer Manager - Portfolio Growth

Qualtrics; Washington (District of Columbia); On-site; USD 98,000 - 119,000; Full time

Benefits offered by this job

Health & wellness

Mentorship program

Paid time off

401(k) matching

Hybrid work model

Job summary

Qualtrics in Washington, DC seeks a Senior Analyst, Technical Customer Manager for the Public Sector to lead design, delivery and ongoing success of customer experience programs. You will partner with clients throughout their lifecycle—onboarding, adoption and value realization—acting as the primary technology trusted advisor for medium and large-scale implementations.

You will blend customer and project management with platform adoption, renewals, and expansion, driving value and Net ARR

Qualifications

• 3+ years of experience working with large, complex organizations to execute customer-facing programs.
• Bachelor’s degree in science, technology, engineering, or business-related field.
• Willingness to travel up to 25% to engage with clients and teams.

Responsibilities

• Lead design, delivery and ongoing success of customer experience programs.
• Partner with customers across onboarding, adoption and value realization.
• Act as technology trusted advisor for medium and large software implementations.

Skills

Technical aptitude

Customer engagement

Program management

Stakeholder management

Workshop facilitation

Education

Bachelor’s degree in science/tech/engineering/business-related field

Job description

Qualtrics in Washington, DC seeks a Senior Analyst, Technical Customer Manager for the Public Sector to lead design, delivery and ongoing success of customer experience programs. You will partner with clients throughout their lifecycle—onboarding, adoption and value realization—acting as the primary technology trusted advisor for medium and large-scale implementations.

You will blend customer and project management with platform adoption, renewals, and expansion, driving value and Net ARR