Public Sector Technical Account Lead

Qualtrics; Provo (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) Retirement Plan

Paid Time Off & Holidays

Job summary

Qualtrics in Provo, UT seeks a Senior Analyst, Technical Customer Manager for the Public Sector to lead the design, delivery and ongoing success of customer experience programs. You will partner with public sector clients through onboarding, optimization, and value realization, serving as the technology trusted advisor for medium to large-scale implementations.

You will blend customer and project management with platform adoption focus to drive renewals, expansion and measurable business impact

Qualifications

• 3+ years of experience working with large, complex organizations to execute and advise on customer facing programs that deliver sustainable business outcomes.
• Strong technical aptitude and ability to communicate platform value and best practices.

Responsibilities

• Portfolio Leadership: Own the success of a portfolio of customer accounts and act as the primary technology advisor.
• Portfolio Performance: Monitor health, adoption and value realization to manage risk and identify growth opportunities.
• Account Growth & Maturity: Define strategy to expand program adoption and maturity across customer accounts.
• Strategic Project Management: Lead cross-functional teams to deliver complex implementations on time and within scope.
• Risk & Quality Management: Plan, monitor, and mitigate project risks while ensuring quality.

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics in Provo, UT seeks a Senior Analyst, Technical Customer Manager for the Public Sector to lead the design, delivery and ongoing success of customer experience programs. You will partner with public sector clients through onboarding, optimization, and value realization, serving as the technology trusted advisor for medium to large-scale implementations.

You will blend customer and project management with platform adoption focus to drive renewals, expansion and measurable business impact