Public Sector Technical Success Lead

Qualtrics; Washington (District of Columbia); On-site; USD 98,000 - 119,000; Full time

Benefits offered by this job

Health & Wellness benefits

Career development & mentorship

Paid time off

401(k) retirement plan

Job summary

Qualtrics, a leader in Experience Management, seeks a Technical Customer Manager for the Public Sector to design and deliver customer experience programs, drive measurable business impact, and partner with customers from onboarding through value realization.

You’ll lead medium to large-scale implementations, coordinate cross-functional teams, monitor adoption and health metrics, and grow account value while maintaining strong relationships with stakeholders across government, healthcare, and

Qualifications

• 3+ years of experience working with large, complex organizations to execute and advise on customer-facing programs that deliver sustainable outcomes.
• Strong technical aptitude and interest in the Qualtrics platform and deploying technical expertise with customers at scale.
• Proven ability to plan and execute multiple concurrent projects on time and budget, collaborating with PMs, consultants, architects and product teams.
• Customer engagement: lead workshops, knowledge transfer, use data and metrics to communicate understanding and deliver high-quality docs.
• Stakeholder influence: build relationships with senior customer program owners and decision makers.
• Industry experience: understanding shifts in experience management across industries.
• Entrepreneurial spirit: handle ambiguity, communicate and present to senior management effectively.
• Education: Bachelor’s degree in science, technology, engineering, or business-related field.
• Willingness to travel: up to 25% to engage with clients and teams.

Responsibilities

• Portfolio Leadership: Own the success of a portfolio of customer accounts and act as the primary technology advisor.
• Portfolio Performance: Monitor health, adoption and value realization to manage risk and identify growth.
• Account Growth & Maturity: Define strategy to expand adoption and maturity, driving Net ARR.
• Strategic Project Management: Lead cross-functional projects to align goals and ensure timely execution.
• Risk & Quality Management: Plan, monitor and mitigate project risks; maintain quality plans.
• Cross-functional Collaboration: Work with internal teams to support customer experience and maintain account health.

Skills

Customer engagement

Project management

Technical aptitude

Stakeholder influence

Consulting

Entrepreneurial spirit

Education

Bachelor’s degree in science, technology, engineering, or business-related field

Job description

Qualtrics, a leader in Experience Management, seeks a Technical Customer Manager for the Public Sector to design and deliver customer experience programs, drive measurable business impact, and partner with customers from onboarding through value realization.

You’ll lead medium to large-scale implementations, coordinate cross-functional teams, monitor adoption and health metrics, and grow account value while maintaining strong relationships with stakeholders across government, healthcare, and