Public Sector Technical Account Manager — Hybrid Growth

Qualtrics; Washington; Hybrid; USD 98.000 - 119.000; Vollzeit

Benefits dieser Stelle

Comprehensive health & wellness

Professional growth & mentorship

Paid time off & holidays

401(k) retirement plan

Zusammenfassung

Qualtrics is seeking a Technical Customer Manager for the Public Sector to design, deliver, and optimize customer experience programs. You will partner with large public sector clients through onboarding, adoption, and value realization, acting as the technical trusted advisor across medium and large-scale software implementations.

You will lead project teams, monitor health and adoption metrics, and drive measurable business impact while expanding account maturity and Net ARR.

Qualifikationen

• 3+ years of experience working with large, complex organizations on customer-facing programs.
• Bachelor’s degree in a science, technology, engineering, or business-related field.
• Willingness to travel up to 25% to engage with clients and teams.
• Strong communication and project-management skills.

Aufgaben

• Own the success of a portfolio of customer accounts as the primary technology advisor.
• Monitor portfolio health, adoption, maturity and value realization to manage risk and growth.
• Define strategy to expand program adoption and drive Net ARR and portfolio performance.
• Lead cross-functional project teams to deliver complex customer programs on time and scope.
• Plan, monitor, and mitigate project risks while ensuring quality and documentation.

Kenntnisse

Project management

Technical aptitude

Customer engagement

Stakeholder influence

Industry experience

Ausbildung

Bachelor’s degree in science, technology, engineering, or business-related field

Tools

Qualtrics platform

Jobbeschreibung

Qualtrics is seeking a Technical Customer Manager for the Public Sector to design, deliver, and optimize customer experience programs. You will partner with large public sector clients through onboarding, adoption, and value realization, acting as the technical trusted advisor across medium and large-scale software implementations.

You will lead project teams, monitor health and adoption metrics, and drive measurable business impact while expanding account maturity and Net ARR.