Healthcare Tech Success Manager

Qualtrics; Chicago (IL); Hybrid; USD 74,000 - 89,000; Full time

Benefits offered by this job

Comprehensive Health & Wellness

Professional Growth & Mentorship

Paid Time Off & Holidays

401(k) Retirement Plan

Job summary

Qualtrics is seeking an Analyst, Technical Customer Manager - Healthcare to lead design, delivery and ongoing success of customer experience programs. You will act as the technology adviser for your portfolio, guiding medium to large scale implementations and optimizing the platform for unique challenges.

You will work across internal teams and with senior customer leaders to shape feedback programs, drive adoption, renewals, and value realization, while expanding Net ARR across your portfolio.

Qualifications

• 3+ years of experience in large, complex organisations delivering customer programs.
• High interest in learning the Qualtrics platform and deploying technical expertise with customers at scale.
• Proven ability to plan and execute multiple concurrent projects on time and budget.
• Ability to lead workshops, knowledge transfer sessions, and produce high quality customer facing documentation.
• Ability to build relationships with senior customer program owners and decision makers.

Responsibilities

• Build and maintain strong customer stakeholder relationships to deeply understand context, ambition and goals.
• Define and execute strategy for retaining, maturing and expanding customer accounts; drive Net ARR and portfolio performance.
• Develop success plans aligned with customer goals and roadmaps; monitor health and adoption metrics.
• Lead cross‑functional project implementations with teams to deliver on goals and milestones.
• Stay current with product and strategic customer journey enhancements.

Skills

Technical Aptitude

Consulting & Program Management

Customer Engagement

Stakeholder Influence

Entrepreneurial spirit

Education

Bachelor’s degree in science, technology, engineering, or business‑related field

Job description

Qualtrics is seeking an Analyst, Technical Customer Manager - Healthcare to lead design, delivery and ongoing success of customer experience programs. You will act as the technology adviser for your portfolio, guiding medium to large scale implementations and optimizing the platform for unique challenges.

You will work across internal teams and with senior customer leaders to shape feedback programs, drive adoption, renewals, and value realization, while expanding Net ARR across your portfolio.