Strategic Technical Account Manager - SaaS Growth

Quartile; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

Quartile is seeking a Technical Account Manager to manage a portfolio of Mid-Market and Enterprise ecommerce clients. You will drive digital marketing performance, provide forecasting support, optimize product catalogs, manage budgets, and identify growth opportunities.

You will lead client meetings and QBRs, translate data trends into clear narratives, and collaborate with Product, Tech Ops, and Sales to enhance internal tools and advocate for clients.

Qualifications

• 3+ years in a B2B client-facing or strategic account management role
• Experience leading analytical and strategic business conversations with senior stakeholders
• Strong communication and presentation skills to make data accessible and actionable
• Experience identifying and pursuing upsell opportunities aligned to client goals
• Advanced Excel skills and comfort with analytics platforms or dashboards

Responsibilities

• Own a portfolio of 10+ large and mid-level e-commerce accounts and build trust-based relationships
• Act as a strategic partner—drive digital marketing performance, forecasting, catalog optimization, budgets, and growth opportunities
• Lead meetings and QBRs with data-backed presentations tying performance to business goals
• Translate complex performance metrics into clear, actionable insights
• Collaborate with Product, Tech Ops, and Sales to improve tools and surface client feedback
• Identify upsell opportunities such as new channels, testing initiatives, or case studies
• Contribute to onboarding and mentorship to foster a learning team environment
• Participate in product roadmap sessions and stay ahead of platform changes
• Suggest improvements to internal processes to streamline workflows

Skills

B2B client-facing

Analytical storytelling

Presentation skills

Upsell opportunities

Excel & dashboards

Cross-functional collaboration

Tools

Salesforce

Power BI

ChurnZero

Google Analytics

Google Ads

Amazon ads certifications

Job description

Quartile is seeking a Technical Account Manager to manage a portfolio of Mid-Market and Enterprise ecommerce clients. You will drive digital marketing performance, provide forecasting support, optimize product catalogs, manage budgets, and identify growth opportunities.

You will lead client meetings and QBRs, translate data trends into clear narratives, and collaborate with Product, Tech Ops, and Sales to enhance internal tools and advocate for clients.