Customer Strategy Lead: Growth & ROI

Quartile; United States; Remote; USD 90,000 - 120,000; Part time

Job summary

Quartile is seeking a Customer Strategy Manager to lead a growing team serving mid-market clients. You will own client relationships, monitor KPIs, and translate data into actionable optimization plans.

You will present insights, collaborate with marketing and product teams, and help guide strategy through data storytelling. This role blends analytics with client-facing leadership in a fast-paced environment.

Qualifications

• 3+ years in a client-facing role with SMBs.
• Proven data-driven approach for strategic decisions.
• Above average Excel skills and analytics familiarity.
• Strong storytelling with data to support recommendations.
• Capable presenter who can influence client discussions.
• Excellent verbal and written English proficiency.

Responsibilities

• Maintain direct ownership of 15+ key mid-market accounts, monitor KPIs, diagnose underperformance, and build data-backed optimization recommendations.
• Manage client expectations and lead regular (weekly or bi-weekly) meetings with clients.
• Analyze key metrics of online marketing campaigns and present findings and insights to clients.
• Oversee client performance and collaborate with strategists to optimize paid campaigns.
• Prepare client reporting and quarterly business reviews to align Quartile value with client expectations.
• Partner with Product/Tech teams to expose opportunities for improvements and new ideas.

Skills

3+ years client-facing experience

Data-driven decision making

Excel proficiency

Storytelling with data

Strong presentation skills

English fluency

Problem solving under pressure

Communication skills

Tools

Excel

Google Analytics

Job description

Quartile is seeking a Customer Strategy Manager to lead a growing team serving mid-market clients. You will own client relationships, monitor KPIs, and translate data into actionable optimization plans.

You will present insights, collaborate with marketing and product teams, and help guide strategy through data storytelling. This role blends analytics with client-facing leadership in a fast-paced environment.