Strategic Technical Account Leader—Enterprise Solutions

Jobtailor; Alabama; On-site; USD 95,000 - 140,000; Full time

Job summary

Arrow ECS is seeking a senior technical leader to own strategic customer relationships and drive adoption of Citrix-based solutions across a portfolio of high-impact accounts.

You will coordinate with sales, engineering, and product teams to address blockers, run POC/POV cycles, and deliver executive briefings. Travel to client sites and Arrow offices may be required depending on location.

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Lead customer cadence calls and quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives, including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) processes.
• Host and coordinate Citrix Executive Briefings for strategic customers.
• Provide product roadmap information.
• Lead structured customer agendas covering product updates, environment changes, initiatives, support tickets, projects, risks, renewals, and partner updates.
• Track customer satisfaction.
• Transform customer engagements from reactive support to proactive partnership.
• Drive retention, expansion, and long-term account growth.

Skills

Citrix Technologies

Customer Account Management

Technical Adoption Plans

Stakeholder Communication

Proactive Problem Resolution

Tools

Citrix

Sales Engineering

Professional Services

Job description

Arrow ECS is seeking a senior technical leader to own strategic customer relationships and drive adoption of Citrix-based solutions across a portfolio of high-impact accounts.

You will coordinate with sales, engineering, and product teams to address blockers, run POC/POV cycles, and deliver executive briefings. Travel to client sites and Arrow offices may be required depending on location.