Remote Citrix Technical Account Manager — Strategic Partner

Arrow Electronics; Providence (RI); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with matching

Disability Insurance

HSA/HRA Options

Paid Time Off

Tuition Reimbursement

Growth Opportunities

On-site Gym

Job summary

Arrow Electronics seeks a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will serve as the primary technical advisor, driving Citrix adoption and aligning platform capabilities to business outcomes for Citrix Solutions sold and delivered via Arrow ECS in represented markets.

The role partners with Sales, ATS, and Product teams to deliver a unified customer experience, manage a portfolio of 10–15 accounts, and lead cadence

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.
• Lead structured agenda with customers, including: Product updates, Environment changes and customer initiatives, Open support ticket review and prioritization, Upcoming projects and risks including renewal risks, Citrix/Partner updates and escalations, Track customer satisfaction.

Skills

Technical leadership

Citrix technologies

Partner management

Sales collaboration

Public speaking

Job description

Arrow Electronics seeks a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will serve as the primary technical advisor, driving Citrix adoption and aligning platform capabilities to business outcomes for Citrix Solutions sold and delivered via Arrow ECS in represented markets.

The role partners with Sales, ATS, and Product teams to deliver a unified customer experience, manage a portfolio of 10–15 accounts, and lead cadence