Remote Technical Account Manager - Strategic Adoption Lead

Arrow Electronics; Brookings (SD); Hybrid; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Matching Contributions

Paid Time Off

Tuition Reimbursement

Growth Opportunities

Employee Wellness

Job summary

Arrow Electronics seeks a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will serve as the primary technical advisor across Citrix Solutions, driving adoption and aligning capabilities with business outcomes for Arrow ECS in represented markets.

You will manage 10-15 strategic accounts, collaborate with sales, presales, and product teams, and lead technical adoption plans, POC/POV processes, and executive briefings for top

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.
• Lead structured agenda with customers, including: Product updates, Environment changes and customer initiatives, Open support ticket review and prioritization, Upcoming projects and risks including renewal risks, Citrix/Partner updates and escalations, Track customer satisfaction.

Skills

Citrix technologies

Presentation skills

Stakeholder communication

Job description

Arrow Electronics seeks a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. You will serve as the primary technical advisor across Citrix Solutions, driving adoption and aligning capabilities with business outcomes for Arrow ECS in represented markets.

You will manage 10-15 strategic accounts, collaborate with sales, presales, and product teams, and lead technical adoption plans, POC/POV processes, and executive briefings for top