Remote TAM: Strategic Technical Advisor & Adoption Lead

Arrow Electronics; Plano (TX); On-site; USD 139,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching

Disability Insurance

HSA/HRA

Paid Time Off

Tuition Reimbursement

Growth Opportunities

RTD Passes

On-site Café

Gym Access

Bike Racks

Job summary

Arrow Electronics is seeking a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. The TAM will serve as the primary technical advisor for Arrow ECS in represented markets, driving adoption of Citrix solutions and aligning platform capabilities to customer outcomes.

You will manage 10–15 accounts, build trusted relationships with technical and sales leaders, and lead cadence calls, POC/POV activities, and collaboration with Citrix,

Qualifications

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, driver to establish relationships within accounts.

Responsibilities

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Skills

Citrix tech

Channel partners

Presentation skills

Global teams

Relationship building

Proactive mindset

Job description

Arrow Electronics is seeking a Citrix Technical Account Manager to transform customer engagements from reactive support to proactive partnership. The TAM will serve as the primary technical advisor for Arrow ECS in represented markets, driving adoption of Citrix solutions and aligning platform capabilities to customer outcomes.

You will manage 10–15 accounts, build trusted relationships with technical and sales leaders, and lead cadence calls, POC/POV activities, and collaboration with Citrix,