Strategic Technical Account Manager - IT & Cloud Governance

Impact Networking, LLC

Madison (WI)

On-site

USD 95,000 - 120,000

Full time

2 days ago

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Benefits offered by this job

PTO 20 days

Paid holidays

Parental leave

401(k) plan

Health insurance

Job summary

Impact Networking, LLC in Madison, WI is seeking a Technical Account Manager (TAM) to act as a trusted technical advisor for managed services clients. You will assess environments, identify risks, and translate findings into actionable recommendations, partnering with delivery teams to ensure stability and alignment with best practices.

The role emphasizes strategic visibility and planning over day-to-day ticket work, with a focus on governance and client planning.

Qualifications

5+ years of IT service delivery experience with managed services.
Experience performing environment assessments and audits (audit-style evaluations).
Experience progressing beyond support into engineering, implementation, or project work.
Strong client-facing communication translating technical concepts into business terms.
Hands-on with Microsoft 365 and Azure environments.
Working knowledge of networking fundamentals (firewalls, VPNs, routing, switching).
Familiarity with cybersecurity concepts including identity, access management, and endpoint protection.
Experience using MSP tools such as RMM, PSA, and documentation platforms.

Responsibilities

Serve as the primary technical point of contact and advisor for assigned client environments.
Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk.
Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure.
Identify and document risks, gaps, and improvement opportunities with clear business impact.
Translate technical findings into actionable recommendations that support client planning and decision making.
Partner with internal service, engineering, and project teams to route and validate remediation efforts.
Contribute to and maintain accurate technical documentation and environment visibility.
Support lifecycle planning discussions by identifying end-of-life, end-of-support, and supportability risks.
Participate in client meetings to review environment health, risks, and recommended actions.