Strategic Technical Account Manager

Impact Networking, LLC; Chicago (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

PTO 20 days

Paid Holidays

Parental Leave

401(K) retirement plan

Health, disability, life, dental and V

Vision insurance

Education reimbursement

Job summary

Impact Networking, LLC is seeking a Technical Account Manager (TAM) to act as a trusted technical advisor and governance partner for assigned managed services clients. The TAM will provide proactive oversight by assessing client environments against standards, identifying risk, and translating findings into actionable recommendations.

Collaboration with delivery teams ensures environments are stable, supported, and aligned with best practices.

Qualifications

• 5+ years of experience in IT service delivery with managed services experience
• Proven ability to perform environment assessments and technical reviews to identify risks and gaps
• Experience progressing beyond support roles into systems engineering, implementation, or project work
• Strong client-facing communication skills translating technical concepts to business terms
• Hands-on experience with Microsoft 365 and Azure environments
• Working knowledge of networking fundamentals (firewalls, VPNs, routing, switching)
• Familiarity with cybersecurity concepts including identity and endpoint protection
• Experience using MSP tools such as RMM, PSA, and documentation platforms
• Bachelor’s degree in Information Technology, Computer Science, or equivalent experience

Responsibilities

• Serve as the primary technical point of contact for assigned client environments
• Conduct structured technical reviews to assess standards alignment and risk
• Maintain visibility into infrastructure, cloud, security posture and asset lifecycle
• Identify and document risks, gaps, and improvements with business impact
• Translate findings into actionable recommendations for client planning
• Collaborate with internal teams to route and validate remediation efforts
• Maintain accurate technical documentation and environment visibility
• Support lifecycle planning by identifying end-of-life risks
• Participate in client meetings to review environment health and actions

Skills

IT service delivery

Microsoft 365

Client-facing communication

Technical reviews

Networking fundamentals

MSP tools

Education

Bachelor's degree in IT or CS

Tools

RMM

PSA

Documentation tools

Job description

Impact Networking, LLC is seeking a Technical Account Manager (TAM) to act as a trusted technical advisor and governance partner for assigned managed services clients. The TAM will provide proactive oversight by assessing client environments against standards, identifying risk, and translating findings into actionable recommendations.

Collaboration with delivery teams ensures environments are stable, supported, and aligned with best practices.