Strategic Technical Account Manager: Client Tech Partner

Impact Networking; Bolingbrook (IL); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Gift card incentive

Paid time off

Paid holidays

Parental Leave

Education reimbursement

401(K) retirement plans

Health benefits

Job summary

Impact Networking is seeking a Technical Account Manager to serve as a trusted advisor for managed services clients. You will assess environments, identify risks, and translate findings into clear recommendations, partnering with delivery teams to ensure stable, best-practice aligned environments.

With 5+ years in IT service delivery and strong MSP experience, you will communicate complex concepts to business stakeholders and support lifecycle planning across infrastructure, cloud, and security

Qualifications

• 5+ years in IT service delivery with managed services experience.
• Ability to perform environment assessments and audit-style evaluations.
• Experience progressing beyond support into engineering or project work.
• Strong client-facing communication translating tech into business terms.
• Hands-on experience with Microsoft 365 and Azure environments.
• Working knowledge of networking, endpoint management, backup, and DR.
• Familiarity with cybersecurity concepts including IAM and endpoint protection.
• Experience using MSP tools such as RMM and PSA.
• Bachelor’s degree in IT/CS or equivalent practical experience.

Responsibilities

• Serve as the primary technical point of contact and advisor for client environments.
• Conduct structured technical reviews to assess standards alignment, configuration health, and risk.
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure.
• Identify and document risks, gaps, and improvement opportunities with clear business impact.
• Translate technical findings into actionable recommendations that support planning and decisions.
• Partner with internal service, engineering, and project teams to route and validate remediation efforts.
• Contribute to and maintain accurate technical documentation and environment visibility.
• Support lifecycle planning discussions by identifying end-of-life and support risks.
• Participate in client meetings to review environment health, risks, and actions.

Skills

IT service delivery

Managed services

Client-facing communication

Microsoft 365

Azure

Networking basics

Endpoint management

Backup & DR

Cybersecurity concepts

MSP tools

Education

Bachelor’s degree in IT/CS

Tools

RMM

PSA

Documentation platforms

Job description

Impact Networking is seeking a Technical Account Manager to serve as a trusted advisor for managed services clients. You will assess environments, identify risks, and translate findings into clear recommendations, partnering with delivery teams to ensure stable, best-practice aligned environments.

With 5+ years in IT service delivery and strong MSP experience, you will communicate complex concepts to business stakeholders and support lifecycle planning across infrastructure, cloud, and security