Strategic IT Account Advisor

Impact Networking, LLC; Houston (TX); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision plans

Paid time off

401(k) & retirement plans

Wellness and training reimbursement

Job summary

Impact Networking, LLC is seeking a Technical Account Manager to act as a trusted technical advisor for managed services clients and provide proactive oversight of client environments. You will assess standards, identify risk, and translate findings into actionable recommendations.

This role partners with delivery teams to ensure stable, scalable environments aligned with best practices, focusing on strategic visibility and planning rather than day-to-day tickets.

Qualifications

• 5+ years in IT service delivery with managed services experience.
• Ability to perform environment assessments and audits.
• Experience progressing beyond support roles into engineering, implementation, or projects.
• Excellent client-facing communication skills.
• Hands-on with Microsoft 365 and Azure.
• Knowledge of networking, backup, and disaster recovery.
• Familiarity with cybersecurity concepts.
• Experience using MSP tools such as RMM and PSA.
• Bachelor’s degree in IT/CS or equivalent practical experience.

Responsibilities

• Serve as the primary technical point of contact for assigned client environments.
• Conduct structured technical reviews to assess standards alignment and risk.
• Maintain visibility into infrastructure, cloud, security posture, and licenses.
• Identify risks, gaps, and improvements with business impact.
• Translate findings into actionable recommendations for planning and decisions.
• Collaborate with internal teams to route and validate remediation efforts.
• Maintain accurate technical documentation and environment visibility.
• Support lifecycle planning by identifying end-of-life and supportability risks.
• Participate in client meetings to review health, risks, and actions.

Skills

Client-facing

Technical reviews

MS 365 / Azure

Networking fundamentals

Cybersecurity concepts

MSP tools

Communication skills

Environment assessments

Education

Bachelor’s degree in IT/CS

Tools

RMM

PSA

Documentation platforms

Job description

Impact Networking, LLC is seeking a Technical Account Manager to act as a trusted technical advisor for managed services clients and provide proactive oversight of client environments. You will assess standards, identify risk, and translate findings into actionable recommendations.

This role partners with delivery teams to ensure stable, scalable environments aligned with best practices, focusing on strategic visibility and planning rather than day-to-day tickets.