Strategic IT Account Advisor

Impact Networking, LLC; Austin (TX); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

401(K) & retirement plans

Health, disability, life, dental, and視

Paid time off and holidays

Continued education reimbursement

Job summary

Impact Networking, LLC in Austin, TX seeks a Technical Account Manager to guide client environments with proactive governance and strategic visibility. You will assess standards, identify risks, and translate findings into actionable recommendations, partnering with delivery teams to ensure stable, secure, and compliant setups.

The role emphasizes planning over day-to-day ticket work, requiring 5+ years in IT service delivery, MSP experience, and strong communication with clients.

Qualifications

• 5+ years of IT service delivery experience with managed services preferred.
• Experience performing environment assessments and audits to identify risks and gaps.
• Progression beyond support into systems engineering, implementation, or project work.

Responsibilities

• Serve as primary technical advisor for assigned client environments.
• Conduct structured technical reviews to assess standards alignment and risk.
• Maintain visibility into infrastructure, cloud, security posture, and lifecycle.
• Document risks, gaps, and opportunities with clear business impact.
• Translate findings into actionable recommendations for planning and decisions.
• Collaborate with delivery teams to validate remediation efforts.
• Maintain accurate technical documentation and environment visibility.
• Participate in client meetings to review health, risks, and actions.

Skills

Client-facing communication

IT service delivery

MSP experience

Education

Bachelor's degree in Information Technology or Computer Science

Tools

RMM tools

PSA tools

Documentation platforms

Job description

Impact Networking, LLC in Austin, TX seeks a Technical Account Manager to guide client environments with proactive governance and strategic visibility. You will assess standards, identify risks, and translate findings into actionable recommendations, partnering with delivery teams to ensure stable, secure, and compliant setups.

The role emphasizes planning over day-to-day ticket work, requiring 5+ years in IT service delivery, MSP experience, and strong communication with clients.