Strategic Technical Account Manager

Impact-Networking,-LLC; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

Training reimbursement

401(K) plan

Job summary

Impact Networking is seeking a Technical Account Manager to act as a trusted technical advisor for managed services clients. You will provide proactive oversight, assess environments against standards, and translate findings into actionable recommendations while partnering with delivery teams.

The role emphasizes strategic visibility and planning rather than daily ticket work, with a focus on governance, risk, and documentation to drive client success.

Qualifications

• 5+ years in IT service delivery with managed services preferred.
• Experience with environment assessments and audits to identify risks.
• Experience in moving beyond support into systems engineering or project work.
• Strong client-facing communication translating tech into business terms.
• Hands-on experience with Microsoft 365 and Azure environments.

Responsibilities

• Serve as the primary technical point of contact and advisor for assigned client environments
• Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure
• Identify and document risks, gaps, and improvement opportunities with clear business impact
• Translate technical findings into actionable recommendations that support client planning and decision making
• Partner with internal service, engineering, and project teams to route and validate remediation efforts
• Contribute to and maintain accurate technical documentation and environment visibility
• Support lifecycle planning discussions by identifying end-of-life, end-of-support, and supportability risks
• Participate in client meetings to review environment health, risks, and recommended actions

Skills

IT service delivery

Technical reviews

Client facing

Microsoft 365

Azure

Networking basics

Education

Bachelor's degree in IT / CS

Tools

RMM PSA

Job description

Impact Networking is seeking a Technical Account Manager to act as a trusted technical advisor for managed services clients. You will provide proactive oversight, assess environments against standards, and translate findings into actionable recommendations while partnering with delivery teams.

The role emphasizes strategic visibility and planning rather than daily ticket work, with a focus on governance, risk, and documentation to drive client success.