Strategic Technical Account Manager

Impact Networking, LLC; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO and holidays

Parental leave

401(K) retirement plans

Health plans

Gift/recognition programs

Job summary

Impact Networking, LLC is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for managed services clients. You will conduct structured reviews, assess standards alignment, and translate findings into actionable recommendations.

The TAM works with delivery teams and client stakeholders to ensure stable, secure environments and align with best practices, focusing on strategic visibility over day-to-day tickets.

Qualifications

• 5+ years IT service delivery experience in managed services
• Ability to perform environment assessments and audits to identify risks and gaps
• Experience progressing beyond support into systems engineering, implementation, or project work
• Strong ability to translate technical concepts into business terms
• Hands-on experience with Microsoft 365 and Azure environments
• Knowledge of networking, endpoint management, backup, and disaster recovery
• Familiarity with cybersecurity concepts (IAM, endpoint protection)
• Experience with MSP tools (RMM, PSA, documentation platforms)
• Bachelor’s degree in Information Technology or equivalent

Responsibilities

• Serve as the primary technical point of contact and advisor for assigned client environments
• Conduct structured technical reviews to assess standards alignment, configuration health, and technical risk
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure
• Identify and document risks, gaps, and improvement opportunities with clear business impact
• Translate technical findings into actionable recommendations to support client planning and decision making
• Partner with internal service, engineering, and project teams to guide remediation efforts
• Contribute to and maintain accurate technical documentation and environment visibility
• Support lifecycle planning discussions by identifying end-of-life and supportability risks
• Participate in client meetings to review environment health, risks, and recommended actions

Skills

IT service delivery

Managed services

Environment assessments

Client-facing communication

Microsoft 365 & Azure

Networking fundamentals

Cybersecurity basics

MSP tools (RMM/PSA)

Education

Bachelor's degree in Information Technology

Tools

RMM

PSA

Documentation tools

Job description

Impact Networking, LLC is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor for managed services clients. You will conduct structured reviews, assess standards alignment, and translate findings into actionable recommendations.

The TAM works with delivery teams and client stakeholders to ensure stable, secure environments and align with best practices, focusing on strategic visibility over day-to-day tickets.