Strategic Technical Account Manager - IT Advisory

Impact Networking, LLC; Appleton (WI); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Gift Card

Custom Menswear

Rolex incentive rewards

20-year $20,000 check incentive

Job summary

Impact Networking, LLC is seeking a Technical Account Manager to serve as a trusted technical advisor for managed services clients. The TAM will assess environments, identify risks, and translate findings into actionable recommendations, partnering with internal teams to ensure stable, compliant environments.

The role emphasizes strategic visibility and planning over day-to-day ticketing, with a strong focus on cloud, security, and lifecycle management.

Qualifications

• 5+ years of IT service delivery with managed services experience.
• Experience conducting environment assessments and audit-style evaluations.
• Experience progressing from support into systems engineering, implementation, or project work.
• Strong client-facing communication translating technical concepts into business terms.
• Hands-on experience with Microsoft 365 and Azure environments.
• Knowledge of networking, endpoint management, backup, and disaster recovery.
• Familiarity with cybersecurity concepts including identity and access management.
• Experience using MSP tools such as RMM, PSA.
• Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Responsibilities

• Serve as primary technical point of contact and advisor for client environments.
• Conduct structured technical reviews to assess standards alignment and risk.
• Maintain visibility into infrastructure, cloud, security posture, asset lifecycle, and license exposure.
• Identify and document risks, gaps, and business-impacting improvements.
• Translate findings into actionable recommendations for planning and decisions.
• Collaborate with delivery teams to route and validate remediation efforts.
• Maintain accurate technical documentation and environment visibility.
• Support lifecycle planning by identifying end-of-life and supportability risks.
• Participate in client meetings to review health, risks, and actions.

Skills

IT service delivery

Managed services

Systems engineering

Project experience

Client-facing communication

Microsoft 365

Azure

Networking fundamentals

Identity and access management

RMM

PSA

Education

Bachelor's degree in Information Technology or Computer Science

Tools

RMM

PSA

Documentation platforms

Job description

Impact Networking, LLC is seeking a Technical Account Manager to serve as a trusted technical advisor for managed services clients. The TAM will assess environments, identify risks, and translate findings into actionable recommendations, partnering with internal teams to ensure stable, compliant environments.

The role emphasizes strategic visibility and planning over day-to-day ticketing, with a strong focus on cloud, security, and lifecycle management.