Strategic Technical Account Manager for Proactive Growth

Arrow Electronics; Plano (TX); Hybrid; USD 139.000 - 170.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

401k with matching

Disability Insurance

HSA/HRA options

PTO

Tuition Reimbursement

Growth Opportunities

Transit Passes

On-site Café

Gym access

Bike Racks

Zusammenfassung

Arrow Electronics is seeking a Citrix Technical Account Manager to lead strategic technical engagements for Arrow ECS customers in the US. You will serve as the primary technical advisor, driving adoption, orchestrating cross-functional collaboration with Sales, ATS, and Product teams, and coordinating POC/POV activities to demonstrate value.

The role requires 7+ years in technical roles, hands-on Citrix experience, and strong communication skills.

Qualifikationen

• 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant.
• Hands-on experience with Citrix technologies, or adjacent platforms.
• Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
• Strong presentation and stakeholder communication skills.
• Ability to operate effectively in global, matrixed environments.
• Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts.

Aufgaben

• Serve as the primary technical point of contact for Arrow ECS select end customers.
• Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
• Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
• Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
• Drive solution adoption and usage aligned to assigned business goals.
• Develop and execute technical adoption plans to accelerate customer time-to-value.
• Identify and proactively resolve technical blockers and risks.
• Support partner enablement initiatives including workshops and technical briefings.
• Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
• Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
• Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.
• Lead structured agenda with customers, including: Product updates, Environment changes and customer initiatives, Open support ticket review and prioritization, Upcoming projects and risks including renewal risks, Citrix/Partner updates and escalations, Track customer satisfaction.

Kenntnisse

Relationship building

Client engagement

Sales alignment

Stakeholder communication

Global/matrix environments

Proactive leadership

Tools

Citrix technologies

Jobbeschreibung

Arrow Electronics is seeking a Citrix Technical Account Manager to lead strategic technical engagements for Arrow ECS customers in the US. You will serve as the primary technical advisor, driving adoption, orchestrating cross-functional collaboration with Sales, ATS, and Product teams, and coordinating POC/POV activities to demonstrate value.

The role requires 7+ years in technical roles, hands-on Citrix experience, and strong communication skills.